The complaints can be submitted complaints directly to the internal audit department of Grandline Innovation Co.,Ltd. via the following channels :
Grandline Innovation Co.,Ltd. has the fairness policy and provide protection to the company employees or all stakeholders who is the whistleblower or make the complaints relating to any illegal actions, regulations, business code of conduct, fraud as well as inaccurate financial reports or defective internal control systems. The company has the measures to protect the whistleblower and the complainant. The complainants or those who provide cooperation in the investigation of facts may choose to keep their identities undisclosed and the company will protect the identities and personal information of the complainant. The company will appoint the executive and section head of internal audit is directly responsible for the process involved in the review and investigate process and the will not reveal the name of the whistleblower, the complainant or the person who is the witness except for being disclosed to the person authorized to investigate the facts for efficiency and rapidly in the relevant operations.
In the case that the complainant does not agree to identity, the company will consider and examine the evidence as it appears. The company will consider the complaints in the discretion and the importance of the complaint. If the company considered that the complaint is important and is reasonable. The company will consider and resolve the complaint according to the procedures specified by the company.